IT Service Management (ITSM) Implementation - Tokyo : on demand course is not available.

[MOHAMMED SHAMNA]

I was 85% completed on the course up until last week. But now I can no longer see the course in my in progress tab. Does anyone know why it's suddenly not available ? 

This is the course : https://nowlearning.servicenow.com/lxp/en/it-service-management/it-service-managementname?id=learnin...

[Maik Skoddow]

Hi @MOHAMMED SHAMNA 

at the moment I'm taking that version which has not disappeared: https://nowlearning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-implement...

It might be that your Tokyo version has been closed, as this family release is not supported any longer.

To be sure, you should raise a case in the Now Learning portal.

Maik

[Nivedita Patil]

Hi  @MOHAMMED SHAMNA ,

create case from now learning account and wait for response. It takes time but  your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Dr Atul G- LNG]

Hi @MOHAMMED SHAMNA 

The same issue happened with one of my friend as well and the only solution is log a case of Now Learning and get it clarified and sorted.