ITSM Simulator Lab

[cjv]

Hello,

Hoping someone can point me in the right direction for this lab I'm going crazy:

Change approvers should have all necessary information on the change request at the time of submission, including:

   - Requested by

   - Configuration item

   - Impact

   - Description

   - Planned start date

   - Planned end date

1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state.

Hint: No existing configuration should be modified to satisfy the requirement, create your own UI policy.

Tip: Review the existing UI policy named Mandatory - Assignment Group for clues on how to get started!

All the fields are mandatory and still receiving the same error.

Any assistance would be greatly appreciated.

 

[cjv · Accepted solution]

Solved 🙂

Conditions only work for State is not one of New and Cancelled.

[Thivagar]

Crazy, shouldn't it work for 'is one of' as well? 🙂

[AdeyemiB]

Hey there!

The solution is no longer visible. Please share if you can.

Thanks.

[Jean-Lou]

Thanks a lot, I could get my head around this after half a day, was ready to give up...

As they say to use 'mandatory - Assignement group" I did an insert and stay and the condition is the other way around...

They should accept both solutions is one of or is not one of....

Really helpful thanks