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ITSM Simulator Lab

cjv
Tera Expert

Hello,

 

Hoping someone can point me in the right direction for this lab I'm going crazy:

 

Change approvers should have all necessary information on the change request at the time of submission, including:

   - Requested by

   - Configuration item

   - Impact

   - Description

   - Planned start date

   - Planned end date

1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state.

Hint: No existing configuration should be modified to satisfy the requirement, create your own UI policy.

Tip: Review the existing UI policy named Mandatory - Assignment Group for clues on how to get started!

 

All the fields are mandatory and still receiving the same error.

 

Any assistance would be greatly appreciated.

1 ACCEPTED SOLUTION

cjv
Tera Expert

Solved 🙂

Conditions only work for State is not one of New and Cancelled.

 

View solution in original post

7 REPLIES 7

Nadiah
Tera Contributor

Im at lost. I have created new UI policy but still it does not work

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AdeyemiB
Tera Contributor

Hi.

 

Were you able to find a solution to this problem? I am also stuck.

 

Thanks!

 

Hello , 

On the UI policy that you created, on the condition should be state is not one of New /cancel (select both). 

CristinaCosta_0-1754982966265.png

 

 

Please mark any helpful or correct solutions as such. That helps others find their solutions.