ITSM Simulator Lab

[cjv]

Hello,

Hoping someone can point me in the right direction for this lab I'm going crazy:

Change approvers should have all necessary information on the change request at the time of submission, including:

   - Requested by

   - Configuration item

   - Impact

   - Description

   - Planned start date

   - Planned end date

1. In addition to any fields already mandatory, the fields above must also be mandatory any time a change request is not in a New or Canceled state.

Hint: No existing configuration should be modified to satisfy the requirement, create your own UI policy.

Tip: Review the existing UI policy named Mandatory - Assignment Group for clues on how to get started!

All the fields are mandatory and still receiving the same error.

Any assistance would be greatly appreciated.

 

[Nadiah]

Im at lost. I have created new UI policy but still it does not work

 

 

[AdeyemiB]

Hi.

Were you able to find a solution to this problem? I am also stuck.

Thanks!

[Cristina Costa]

Hello , 

On the UI policy that you created, on the condition should be state is not one of New /cancel (select both). 

Please mark any helpful or correct solutions as such. That helps others find their solutions.