If you are in the K23 ITSM Implementation class in room Galileo 1007, please introduce yourself and post any comments or questions here using the COMMENT button. Classroom staff will be monitoring this conversation during class on May 14-15, 2023, and will answer to the best of their ability.
We will share an instance reservation link with you during class!
The reservation code to reserve your instance is: 66XXC
The password on your instance is: ypmQxAMuuhpn
Please do not change your password!
SCHEDULE:
Day 1
Introductions
Course structure and overview
Classroom logistics
Module 1: Overview and Context
Module 3: Service Portfolio Management
BREAK
Module 4: Service Catalog and Request Management
LUNCH
Module 4: Service Catalog and Request Management (continued)
BREAK
Module 6: Incident Management
Day 2
Module 7: Problem Management
BREAK
Module 7: Problem Management (continued)
Module 8: Change Management
LUNCH
Module 8: Change Management (continued)
BREAK
Module 8: Change Management (continued)
TIPS WE HEARD IN CLASS:
- Don't forget to check system properties!
- Check for specific 'Properties' modules in the navigator
- Review the System Properties (sys_properties) table and use filters to search by application scope or package.
CONTINUE YOUR LEARNING:
At Knowledge 23
After Knowledge 23
Learning paths: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/infographic/learning-...
Additional LIVE instructor-led courses: https://www.servicenow.com/community/training-and-certifications/looking-for-instructor-led-training...
Now Learning contains tons on-demand training courses: https://nowlearning.servicenow.com/lxp
On Demand ecommendations we discussed in class:
- Knowledge Management Fundamentals
- Knowledge Management Implementation
- Major Incident Management Fundamentals
- Major Incident Management Implementation
- ITSM Implementation Simulator
- Common Service Data Model Fundamentals
- Configuration Management Database Fundamentals
- Flow Designer Essentials (A path of several courses)
- Performance Analytics Essentials
I am Philip Scherry (Phil) out of Denver, CO (Arvada to be exact). I work for New River Systems, which is a ServiceNow Partner for the DOD.
My role title is Technical Lead, but I also fill the role of Architect, Scrum Master, and Project Manager.
I have been on the ServiceNow platform for almost 11 years and have used most of the platform: CMDB Manager, both SAM & HAM implementations, migration from Workflow to Flow, and ITBM owner.
I am attending this class to learn the latest and also get the last step for my CIS - ITSM certification. In all my time I haven't gotten many of the certifications that I probably should have.
Connect with me on LinkedIn
