LAB instance is not waking up

[ElavendranS]

My dev instance is not waking up, it's stuck Waking up instance for about 2 hours.

[Dr Atul G- LNG · Accepted solution]

Hi @ElavendranS 

Your question's short description and detailed description are different.

If you are referring to a PDI: There is no support available for PDI. You can either wait or release the instance and request a new one, but you will lose all your data.

If you are referring to a Now Learning lab instance: Again, no one can assist with this. You will need to wait, release the instance, or raise a new learning case with the team. However, there is no official support for this either.

[Dr Atul G- LNG · Accepted solution]

Hi @ElavendranS 

Your question's short description and detailed description are different.

If you are referring to a PDI: There is no support available for PDI. You can either wait or release the instance and request a new one, but you will lose all your data.

If you are referring to a Now Learning lab instance: Again, no one can assist with this. You will need to wait, release the instance, or raise a new learning case with the team. However, there is no official support for this either.

[AndersBGS · Accepted solution]

Hi @ElavendranS 

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

1. Wait, it should come online again
2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.