LAB - Instances not restarting or waking

[fjvm9]

Hi Folks,

Anyone have difficulty with LAB instances restarting or waking. This weekend my lab instances will not wake.

Well within expiry date etc.

Thanks

Frank

[Dr Atul G- LNG]

Hi @fjvm9 

Please check the mentioned link: https://nowlearning.servicenow.com/lxp/en/on-demand-training-and-content/instance-is-stuck-hibernati...

It is known issue.

[Ryan58]

Hi,

Yes, I have also been experiencing this issue.

I raised a support case last Friday after not being able to get the simulator instance to wake, even after trying all the steps in KB0011676 (i.e. clear cache, different browser, inprivate browser, etc, etc).

The instance did seem to wake up eventually (after a few hours), it's now happening again this morning and stuck in hibernation again.

[Tony W_]

Hi Ryan

I'm experiencing the same thing today. I've logged a ticket and it needs to go to 3rd line support I would imagine.  This appears to be a wider issue. I'm hoping it gets resolved quickly so I can get on with the lab exercises.

[AndersBGS]

Hi @fjvm9 ,

I noticed on the NowLearning site last week, that they inform in banner that they had issues with LAB instances. Though I can see the banner is gone now, so it should work again (I would assume). 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders