Login issue after email update

[PREETI RANA]

• Hi  All

I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue?

[Dr Atul G- LNG · Accepted solution]

Hi @PREETI RANA 

Adding @Jim Poisson  , he might be helpful here.

[PREETI RANA]

It is fixed through  ServiceNow Support incident.

Thank you so much

[sadafgkhan]

@Dr Atul G- LNG , i am facing same from last week, no resolution on the incident. could you please loop Jim to take it forward.