Looking to become a Systems administrator - what courses should I enrol on?

[machowlett9]

I'm looking for a career change into ServiceNow. 

I have limited technical knowledge currently. 

Can anyone recommend which courses to take and the associated exams. 

Many thanks 

Mac 

[Dr Atul G- LNG]

Hi @machowlett9 

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path?id=learning_path_prev&path_id=cc4919c6dbdeb700760a710439961966

[Dr Atul G- LNG]

Greetings!

I am a ServiceNow trainer and would be happy to guide you.

ServiceNow is expanding both in depth and breadth these days, so moving forward, career planning needs to be done very carefully.

Anyone who wants to start their career in ServiceNow should begin with the basics—ServiceNow Administration. This helps participants understand the platform, terminology, core concepts, architecture, and foundational knowledge that is used across all ServiceNow products. At this stage, you can prepare for the CSA (Certified System Administrator) certification. There are dedicated CSA courses available on Now Learning, either as individual courses or guided learning journeys—you can choose what suits you best.

After completing CSA, the next step depends on the direction you want to take—development or a specific product specialization.
If you want to move into development, CAD (Certified Application Developer) is the next step. This focuses on development concepts, scripting, and other coding-related aspects of ServiceNow.

After that, you can choose any product based on your interest and demand, such as ITSM (which is widely required), CSM, HRSD, GRC, or any other ServiceNow product, and continue growing in that direction.

As a foundation, CSA → CAD is a good path to follow.

Additionally, if you do not want to go into development, there are other career options such as Business Analyst (BA), Business Process Consultant (BPC) (I am a BPC), Technical Support Specialist, or Change Manager (OCM).

System Administrator Career Journey - ServiceNow University

Application Developer Career Journey - ServiceNow University

[Dr Atul G- LNG]

A good read:

https://www.servicenow.com/community/training-and-certifications/from-zero-to-csa-a-real-and-slightl...

https://www.servicenow.com/community/training-and-certifications/certified-system-administrator-csa-...

[GlideFather]

Ahoy @machowlett9,

Welcome to the Platform of platforms! 🚀 

Below you can find a list of resource to extend your skills and knowledge. Regarding the exams - this has everything you ever wanted to know: ServiceNow credentialing

Let me take this opportunity to share following resources with you:

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths  

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal         

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

Good luck! 🤞💪