Lost access to Now Learning completely after merging more than two weeks ago

[Stefan Reichelt]

Hi all,

I merged my company account into my private account, as I'm leaving my current company. The merge happened two weeks ago (and I already got the "resolved" note), but I can still not access Now Learning. I opened another Incident with SURF, but I just got a quick reply that everything is done. I can access the Developer page as well as the Community, but Now Learning just shows "Unable to sign in".

Now I am really worried that I may have lost all my achievements from the past years. It's months of work, with 11 Micro-Certs and other achievements that I really don't want to lose. Any idea how to get further?

Best regards

[Simon Hendery]

Sorry to hear this but I don't think anyone here on the community can help you. You need to keep pursuing this via Now Learning Support. Get the ticket reopened or open a fresh one. Best wishes with getting this resolved. I'm sure you will, you just need to keep persisting.

[Stefan Reichelt]

Thanks for the hint, I'll do that. I'm a bit desperate after waiting for two weeks without any helpful answer, and I just wanted to try out this channel just in case.

[Jim Poisson]

Private message me the account your email was merged to and I'll see what I can find out.

[Sandeep Rajput]

@Stefan Reichelt You should have raised a Now Learning case a long time back. Usually the Now learning support is quite quick in responding to such cases.