Lost access to Now Learning completely after merging more than two weeks ago

[Stefan Reichelt]

Hi all,

I merged my company account into my private account, as I'm leaving my current company. The merge happened two weeks ago (and I already got the "resolved" note), but I can still not access Now Learning. I opened another Incident with SURF, but I just got a quick reply that everything is done. I can access the Developer page as well as the Community, but Now Learning just shows "Unable to sign in".

Now I am really worried that I may have lost all my achievements from the past years. It's months of work, with 11 Micro-Certs and other achievements that I really don't want to lose. Any idea how to get further?

Best regards

[Jim Poisson · Accepted solution]

Try again logging in to Now Learning with your new account. It seems the merge was not fully completed. I'm told it should be corrected now. All of your previous achievements should be there.

[Stefan Reichelt]

Oh, thank you so much for the great news! I can see everything again. Phew.

[Janani Swaroopa]

Hi @Jim Poisson I'm facing the same issue with my now learning account. I recently changed my company and merged my old account to my personal account but now the merged account now learning is showing issue and its reloading again and again. I have CIS exam this week and I'm unable to access my Now Learning. Can you please help me. I even raised support ticket but I have not yet received my response. 

Best Regards,