Missing Certified Application Developer (CAD) Certification on Partner Portal and Guidance on Retain

[TejeshChintam]

Dear ServiceNow Community,

I hope you are doing well.

I am writing to bring to your attention an issue regarding my Certified Application Developer (CAD) certification. I successfully completed the certification exam a few months ago, and it was previously visible on my Partner Portal profile. However, I recently noticed that it is no longer appearing and is now showing as expired.

Here are my details for reference:

• Certification Name: Certified Application Developer

• Test Date: March 8, 2024

• Original Expiry Date: March 8, 2025

• Currently Showing as Expired On: June 11, 2025

Could you kindly assist in investigating this issue and restoring the certification visibility on my Partner Portal profile? Additionally, I would appreciate your guidance on how I can retain or renew my CAD certification now. Please let me know if there are any delta exams, grace periods, or other actions I can take to resolve this.

Thank you in advance for your time and support. 

Best regards,
Tejesh Reddy Chintam

[Dr Atul G- LNG]

Hi @TejeshChintam 

[rajumunta]

Click on 'Help Center' tab. You should see an option 'Create a Case'. Choose 'Credentials' as the Category and 'My Certification' as Sub Category and provide the details.

For the year2025, Certification Maintenance Program fee ($200) was due on or before April 15, 2025 which was extended until April 30th, 2025. I guess you might have missed on this and hence the certification is showing as expired. This fee would be waived or free if you are enrolled through a Partner. Otherwise, it is required by you to pay.

• Delta exams coverage: 2025 CMP fee coverage is January 1, 2024 through June 30, 2025.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

[spabba03]

Hi @TejeshChintam , 

Simply 2 step process:

Step 1: Go to https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Step 2: Click on Create a Case and follow the steps to complete the case.

Hope this helps and if my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

Thank you,

Srinivas Pabba

[Nagaraj G]

Hi @TejeshChintam ,

Community members cannot investigate the issues related to certification; You need to submit case to ServiceNow support team to investigate.

Steps to submit a Case to ServiceNow support team:

1. Sign in to your ServiceNow (if have not done yet) and go the page Now Learning - Help Center (servicenow.com)
2. Click on the ‘create a case’ button and submit a case to ServiceNow with your query or issue

Thank you for reviewing my solution and if my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

Best Regards,

Nagaraj

[spabba03]

Hi @TejeshChintam , 

Simply 2 step process:

Step 1: Go to https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Step 2: Click on Create a Case and follow the steps to complete the case.

Hope this helps and if my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

Thank you,

Srinivas Pabba