Modifying a Pop Up Message

ricmanuel · ‎10-25-2014

There exist a pop up message when we export a record list to Excel. When the pop up message occur the text contains the following: "Export Complete". Then below is another text that reads "Are there records from your file? See: Manage Export Limits for File Export". We want to get rid of that text in the pop up message.

To produce steps.

1. Go to any record list

2. Right-click and select "Export"

3. Select "Excel"

Our instance is:

Build name: Dublin

Build date: 07-29-2014_1811

Build tag: glide-dublin-09-13-2013__patch5-07-29-2014

I checked other Dublin releases and Eureka releases and they do not have the text message that we are seeing. Any ideas on how to get rid of this message?

Michael Ritchie · ‎10-25-2014

I am on Eureka Patch 5 and I do get this message. Unfortunately this popup is in the server side Java code that you cannot edit. But it does utilize gs.getMessage() function to localize the messages. This allows you to change the message to your needs. What I did to test this is to make the message a single space and the results are:

To replicate this create 3 new message records:

Go to System Localization\Messages.
Click New and enter "Are records missing from your file?" into the Key field and put a single space in the Message field and click submit.
Repeat for "Manage Export Limits for File Export" and "See: "

If you have multiple languages setup in your instance you will need to replicate these records for those languages as well.

View solution in original post

Michael Ritchie · ‎08-24-2016

I am not sure about Fuji but I am surprised you only recently upgrade to Fuji given G and H are released. Both of those releases don't even present the message at all:

santhoshaitha · ‎08-24-2016

Hello Michael,

Thanks for your reply.

This is for a Self-hosted instance and not in ServiceNow cloud.

Our client has a policy of maintaining the n-2 release version and so had to wait till now to upgrade to Fuji.

It would be very helpful if we can find something for this issue in Fuji.

Regards,

Santhosh

valerie_gallot · ‎02-17-2015

Thank you for sharing this!

It works great except that the "question mark" icon is still there... 😞

I posted an enhancement request for it (FTASK21191) because it should be possible to remove completely this message without this workaround.(on our company we do want to invite users to go to the Wiki because it is too technical)

Also I find it weird that ServiceNow do not put messages in the Message table for all strings that are displayed.