Moving Certification and Badges to Another Account

[Community Alums]

Hi,

I'm moving to another company soon and will no longer have access to my company email which is linked to the Partner Portal. I emailed support and they deactivated my account associated with my company email.

The problem is that all my badges and my CSA were linked to my partner account. I have a regular account using my personal email address but I can't access my certification. I've done some additional research in the Community and someone said to update your Webassessor email to a personal one (which I did) but I can't seem to find a solution. 

When I still had access to my Partner Portal account I tried to transfer my CSA to the account linked to my personal email and that didn't work either. I feel like I'm grasping at straws at this point and it's getting very frustrating. I know Delta's for the Tokyo release are starting in a few days and I don't want this to cause me to miss that window and I end up having to take my CSA all over again simply because I can't get a certificate transferred. It shouldn't be this tedious.

Update: Again, my user account linked to my company email has been deactivated and I was advised to email nowlearning@servicenow.com to get my certificate transferred to my account linked to my personal email address. So now I'm waiting for a response. Hopefully this works. If anyone has any other recommendations that will actually work, please send them my way. 

[Masa Nakamura]

Hi kthomas35377,

If you still log in Now Learing, you had better creat support case soon.

Please refer to the guide in the attachment.

In the case that you can't access to your company now,

you aren't able to change your own email address on the page, ''Webassessor Email Address'' by yourself.

Regards,

Masa

[Community Alums]

I've created numerous cases. My partner portal corporate email has been deactivated. I was then told to submit a request with Now Learning to get my certifications and badges transferred over. I'm still waiting on a response and the fact that it takes so long is frustrating.

I can access SN perfectly fine using my personal email but I can't even login to Now Learning or see my certs and badges. I've also already updated my Webassessor email so I can access that no problem.

Additionally, I've submitted a request to update my old email to my personal and whenever I go back to check it says "request has been submitted. someone from the team will reach out". I have no idea when that'll be. 

[Community Alums]

Hi,

I'm also facing the similar issue. Are you still looking out for the solution ?

[Laila_Moussaoui]

Hello, 

I am facing the exact same problem, so i am wondering if you are still looking for a solution or your problem has been resolved.