My CSA exam got suspended

Sakshi-123 · ‎03-30-2024

My CSA exam got suspended and I don't know the reason as my exam was completed but the proctor suddenly suspended my exam and it got auto-submitted, 15 days ago I raised the case to Now Learning Help Center, and they responded 10 days ago that they will solve my issue within 72 hours but now its been 10 days and I didn't got any response, If anyone can help me with this issue so kindly let me know.

Dr Atul G- LNG · ‎03-30-2024

Hi @Sakshi-123

Your is 2nd / 3 case I heard on the community in last 2 days , where CSA got suspended There can be many reason or it can be technical issue as well. As you said, you already logged case, please wait for same only and team wil guide you.

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View solution in original post

Ravi Chandra_K · ‎03-30-2024

Hello @Sakshi-123

Good day!

I beleive the web accessor team works on this case. follow up with them again for update on the case.

If the issue is not resolved, send a mail to certification@servicenow.com. The ServiceNow support team will reissue the voucher if there's a genuine issue.

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

AndersBGS · ‎03-30-2024

Hi @Sakshi-123 ,

your only option is to wait for the NowLearning team to get back to you. Nobody at the community can help besides state what I stated here.

if my answer as helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Sandeep Rajput · ‎03-30-2024

@Sakshi-123 Apart from following up with the Now Learning team there nothing much you could do in this case. Also, during your exam, did you do something that the exam proctor found suspicious and choose to terminate the exam? Now learning support team might be examining the video feed and might reschedule your exam based on the outcome of their investigation.

Hope this helps.

Sakshi-123 · ‎04-01-2024

If the NowLearning team didn't reschedule my exam then what should I do?