Hi @Sakshi-123
Your is 2nd / 3 case I heard on the community in last 2 days , where CSA got suspended There can be many reason or it can be technical issue as well. As you said, you already logged case, please wait for same only and team wil guide you.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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