My ServiceNow-Exam was got suspended on December 2025 and terminated of exams

[shivanipriy]

Hi team,
I was attempting ServiceNow HRSD mainline exam on last December 2024,  but due to some internet issue my external web camera got freeze in between the paper, and I got suspended from the exam after that I had raised a ticket seeking help and did not get any update till 2 month , but after that I got a reply from ServiceNow legal team that my account has been Terminated and all of the previous certificates has been revoked and won't be able to attempt any of the exam for 1 year starting from the termination day. I was awaited for retaining again since December 2024. Do anyone have faced similar issue for termination, If so then please help me to know that when exactly they will ending the suspension and are they really do it after 1 year. Also, will they retain all the previous certifications which revoked during the period. As per the legal team agreement we can re-register of exams until after 1 year. Your inputs would be greatly helpful as they revoked my all previous certification as well which I got offline by attending it on center places.

[KarthikeyanS066]

Hi Shivani 

I am also facing the same issue can you able to take the exam now ?