My voucher is not populating, what to do?
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03-30-2023 08:45 AM
Hello,
I have recently completed the SNAF course on-demand, but the voucher has not populated under the "my vouchers" section of my profile. It has been over 48 hours; I have attempted to un-link and re-link my Web Assessor account.
I have the badges indicating completion of the SNAF on-demand course as well as the "Eligibility for CSA Voucher" badge.
I have placed a support case request, but have not heard back from an agent.
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03-30-2023 12:22 PM
Hi @rwf2023 ,
two things you can do / ensure that you have done:
- In the on-demand course, ensure that all items is 100% completed, and the course "SNAF course on-demend" itself is set as 100% completed. If it's not 100% something through the course is still missing.
- Raise a cause through NowLearning stating that you haven't received your voucher. I know that there can be some waiting time here, but they will respond.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-31-2023 07:23 AM
The support team responded to my case and manually populated the voucher. I have been able to schedule the exam.
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05-27-2023 10:36 PM
Hey @rwf2023 I am also facing the same issue with CAD voucher i.e. The voucher is not reflecting in "My Vouchers" section. What to do? Should I raise a case for the same?
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05-21-2024 03:51 AM
I have the same issue with ServiceNow Administration Fundamentals On Demand, i have completed but not got the voucher.