Name change for Kryterion

Vicky5 · ‎10-13-2023

How do I go about updating my name on my profile? My First Name/Last Name are greyed out so I can't update them on my profile. The Kryterion site says I need to contact training sponsor..

Mark Roethof · ‎10-13-2023

Hi there,

I'm not sure on this, though I would assume that creating a personal case on Now Learning would be the go to.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Dr Atul G- LNG · ‎10-13-2023

HI @Vicky5

I doubt you can make changes. Please try to log a case to Now Learning and see or chat with Web assessor executive if they can help.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Nivedita Patil · ‎10-13-2023

Hi @Vicky5 ,

you can create case from now learning platform and wait for reply.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

View solution in original post

Vicky5 · ‎10-15-2023

Yes! They have resolved it thank you

delblack · ‎10-29-2023

I encountered the same issue. Had to open a case on Now Learning.

Nivedita Patil · ‎10-29-2023

Hi @delblack ,

wait for some time. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

Dr Atul G- LNG · ‎10-30-2023

HI @Vicky5

There was something similar case in other thread was going on. Please have a look in to same and hope this will be helpful.

https://www.servicenow.com/community/training-and-certifications/cs0369439-case-please-help-i-lost-m...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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