New to ServiceNow, Technical Project manager

[praveenm1001]

Hello Community,

as a technical project manager, which tools/features should I focus first to learn, as a project manager. My domain experience involves Telecom/Insurance with majority of experience in IT services and application service management.

[abirakundu23]

Hi @praveenm1001 ,

Welcome to ServiceNow Journey!! Hope below articles will be helpful for your initial learning.

1.https://www.youtube.com/watch?embeds_referring_euri=https%3A%2F%2Fwww.bing.com%2F&embeds_referring_o...

2.(4) What is ServiceNow | ServiceNow Tutorial for Freshers and Beginners - YouTube

3.What is Incident Management in ServiceNow | ServiceNow Incident Management Process - YouTube

Hope you have ServiceNow Now learning access. If yes please go through below courses you will get more inside about ServiceNow Basics

1ServiceNow ServiceNow Administration Fundamentals - Now Learning

2. Welcome to ServiceNow - Now Learning

Please create your PDI (Personal Developer Instance) for knowing about ServiceNow instance.
Go to -> ServiceNow Developers

Hope above will be helps for you. Please let me know if you require any further assistance.

Please mark as correct answer & helpful if it's really worth for you.

[Dr Atul G- LNG]

Hi @praveenm1001 

Welcome to this dedicated space tailored just for you, where you can connect with peers, express your ideas, and deepen your understanding of ServiceNow.

We're here to assist with any questions you may have, and we extend a warm welcome to the ServiceNow Community. Embrace the community spirit, fostering learning and growth together. Share your knowledge, seek answers, and contribute to discussions. You're now part of a vibrant community where continuous learning and collective growth are encouraged.

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

Few good resources:

https://developer.servicenow.com/dev.do#!/learn
https://nowlearning.servicenow.com/lxp/en/pages/servicenow
https://www.youtube.com/@ServiceNowDevProgram
https://www.youtube.com/@ServiceNowCommunity
https://www.youtube.com/@NOWsupport

or follow me , on my YouTube channel

https://www.youtube.com/@LearnGrowwithAtulG 

[Dr Atul G- LNG]

Hi @praveenm1001 

as a technical project manager, which tools/features should I focus first to learn, as a project manager.

Atul: The basic and the 1st one, please get familiar with ServiceNow like to do basic training CSA and few micro cert as well.

Post that as you had experience in telecom, SN has telecom product start doing that training to get familiar. 

[Simon Hendery]

Hi @praveenm1001,

There's a Technical Project Manager track you can work through on Now Learning, ServiceNow's official training and certification portal: https://nowlearning.servicenow.com

It's a modular program, so you can dive in and take whichever courses you like, rather than having to work through them in a particular order, so it's a great way to build your knowledge in a way that suits you.

Also on Now Learning, you'll find training specific to the telco solutions ServiceNow offers - you may be interested in checking those out, given your background.