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Newly Reformed Certificate Questions

sukyungk
Tera Contributor

Hello,

I have several questions regarding ServiceNow certifications (such as CSA, CAD, ITSM, etc.).
Different sources provide different information, so I would like to confirm the official and accurate details.

Could someone please help clarify the following?

 

1. Are the Delta exams required for maintaining certifications free of charge?

2. Is there any annual maintenance fee for keeping certifications active?

3. Where can I find the official expiration date for each certification?

4. Is it true that certifications remain active for 3 years and become inactive if Delta exams are not completed?

5. Could you provide an overview of the main ServiceNow certifications for developers and consultants?

6. Are the CSDB and CMDB certifications separate, or are they part of the same certification track?

 

Thank you in advance for your help!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@sukyungk 

Responses inline

  • Delta exams are free - no extra charge; included in your initial certification fee.
  • Annual maintenance fee - check with your company's ServiceNow account representative
  • Expiration date is shown in your ServiceNow Learning profile under "My Certifications".​
  • Certifications are valid for3 years - it depends on your delta exam window, if you fail to complete then it expires
  • Main certifications: CSA, CAD, CIS (ITSM, CSM, HR, Data Foundations), CMA, CTA.​ learning path 
  • CSDB and CMDB are part of the same Data Foundations (CIS-DF) certification—not separate

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

@sukyungk 

-> Your initial certification fee and delta is different, for Delta you need to check with your company's account representative

-> you need to take delta once a year, if you don't give then your mainline expires , nothing to do with 3 years logic

-> since delta exam is involved those certificates are not permanent.

I believe I answered your questions.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader