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09-24-2025 03:36 PM
I'm trying to validate the task. Error message: the validation has run into an error, please check that the instance is running and that you set up the task exactly as instructed.
Instance is Running, I followed all the steps, Impersonated the Platform User, Pinned the All menu, Navigate to Self-Service Knowledge, Explored the homepage, and Favorite the knowledge module.
Please see screen captures and advise.
Solved! Go to Solution.
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09-24-2025 05:57 PM
We can try ending the impersonation once, then impersonate the Platform User again, and retry step 4 (adding the Knowledge module to Favorites). Sometimes this helps in validating the task successfully. If not, you can try terminating the lab instance and requesting a new one, which often resolves the validation issue.
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yesterday
the platform user is not showing in Impersonate user can you help me to find it.
