Not received the exam voucher

[MahavirT]

Hi, I've successfully completed my ITSM course, but I haven't received the exam voucher. 

[MahavirT]

I've received the voucher, but I'm supposed to see it in the vouchers section andit's not showing up there, so I'm unable to claim it.

[Bhuvan]

@MahavirT 

This issue could happen sometimes and can be easily resolved by raising a support case with Now Learning from below link,

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

They typically respond on same day and you should receive your voucher by today.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @MahavirT ,

Which one is the first voucher which is shown as Registered (in your screenshot) and displaying expiry date as May 2026- Is it your CIS-ITSM voucher?

[Dr Atul G- LNG]

Hi @MahavirT 

Once your complete training , you will receive an email from ServiceNow with a code that allows you to claim your certification. This code is usually sent via email, and you can use it to proceed with the certification process.

Just to clarify, the training itself is free of cost. However, for the exam, you will need to purchase a voucher unless you are employed by a ServiceNow partner company.

If you still haven’t received your voucher, please log in to the Learning Case under ServiceNow → Help Center for support.

[Bhuvan]

@Dr Atul G- LNG 

Request is for CIS-ITSM and I believe discount is available only for CSA,

https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/grow-your-se...

Thanks,

Bhuvan