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‎11-11-2023 06:32 AM
For suppose a user unsubscribed from the emails in service now , so he wont get any mails in further
the person option changed he wants to receive the mails again how can he resubscribe again...?
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‎11-11-2023 06:52 AM
Hi @RaviSankar54 ,
You can ask the user to click on his profile on top right corner and then Preference.
Profile--> Preference -->Notifications--> Allow Notifications to active.
Thanks,
Danish
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‎11-11-2023 06:54 AM
Also cmn_notif_message.list table would let you know who has what preferences setup.
Thanks,
Danish
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‎11-13-2023 02:27 AM
For suppose a user unsubscribed from the emails in service now , so he wont get any mails in further
Atul: Correct, user will not get email in his mail box but still on portal he ./she able to see all the notifications.
the person option changed he wants to receive the mails again how can he resubscribe again...?
Atul: Yes, once a user subscribe again, user will get email in mail box directly but from the time subscribe again not the back log.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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