Now Assist for IT Service Management Delivery Accreditation exam

[DaveW2]

I do NOT want the answers for the "Now Assist for IT Service Management Delivery Accreditation" exam, I just want to know where to find the answers.  I've taken the exam five times now, and failed every time.  So far as I can tell, only three of the questions have answers within the training materials.  Allegedly, I should be able to pass the exam after going through the following courses, according to the path found here :

• Introduction to Generative AI
• Now Assist Essentials
• Now Assist for IT Service Management (ITSM) Essentials

I've looked at all of those multiple times. I've copied all the text and searched it for answers. I've Googled. Again, I was able to find clear answers for only three of the 16 questions.  Note that I've got my CIS-ITSM and my "IT Service Management (ITSM) Professional Suite."  I'm going for pro-plus, and this exam is the only thing holding me back.

The exam is only pass/fail, so I have no idea how many questions I'm getting wrong. Some of the questions are pretty obvious, and more become obvious if you think about them a bit. Perhaps Now Assist for ITSM has a bunch of counter-intuitive stuff in it, like perhaps Multifactor Authentication really does need to be configured for more "humanlike" interactions? I honestly cannot tell, because there's no feedback whatsoever, and "humanlike" doesn't appear anywhere in the training materials.

There's discussion on the path description about a bootcamp for this, too, but that bootcamp has either been eliminated already, or it's something that cannot be viewed/accessed on its own.

One of the questions is just plain weird. What does saving an incident without changes have to do with Now Assist? Seriously, the question is, "What occurs when an incident is saved with unchanged fields in ServiceNow?" According to my PDI, absolutely nothing happens (the update timestamp doesn't even change), so all the possible answers must be wrong. But what does it have to do with Now Assist?!?

[Dr Atul G- LNG · Accepted solution]

Hi @DaveW2 

Please share your feedback with Now Learning team via case. 

[DaveW2]

I did, sorta.  They gave me a 5th re-try at the exam, and then a 6th.  But that's all I asked for.  I didn't relay any of the details above.  Will do that now, since my case is still open.

[Naveen119]

Same here .. tried 3 times and every time failed as well, knowing that i have Selected correct answers. have raised a case with serviceNow ...will update if there is any update .. also can you please post your status as well.

[DaveW2]

I had to wait a week to see any action on the case I submitted.  Then, they gave me an extra re-try (Attempt 5 of 4), but it took two days for that to show up.  Failed the 5th attempt, too.  The next day, I was told I was given an extra re-try (Attempt 6 of 4), and was told that they'd tell me which questions I was getting wrong.  With five attempts already, I didn't know how they'd do that, since I know I answered a bunch of questions differently each time.  Turns out, they told me the questions I got wrong on my 5th attempt.

6th attempt: pass.  I can't see there's a lot of sense behind the "correct" answers to at least a couple of the questions.  If the pass/fail line is 80%, I needed to get 13 of 16 correct, so only one of the four I got wrong before.  I don't know (of course) how many of them I got right, but at least one.

And now... the "Now Assist for IT Service Management (ITSM) Implementer Path" still tells me it's incomplete.  I understood that when the exam was in a failed state, but now I've passed it, and everything is green check marks.  Of course, everything on the path was green check marks before I passed the exam.  So, just more stuff added to the case I opened.