Now Assist for IT Service Management Delivery Accreditation exam

[DaveW2]

I do NOT want the answers for the "Now Assist for IT Service Management Delivery Accreditation" exam, I just want to know where to find the answers.  I've taken the exam five times now, and failed every time.  So far as I can tell, only three of the questions have answers within the training materials.  Allegedly, I should be able to pass the exam after going through the following courses, according to the path found here :

• Introduction to Generative AI
• Now Assist Essentials
• Now Assist for IT Service Management (ITSM) Essentials

I've looked at all of those multiple times. I've copied all the text and searched it for answers. I've Googled. Again, I was able to find clear answers for only three of the 16 questions.  Note that I've got my CIS-ITSM and my "IT Service Management (ITSM) Professional Suite."  I'm going for pro-plus, and this exam is the only thing holding me back.

The exam is only pass/fail, so I have no idea how many questions I'm getting wrong. Some of the questions are pretty obvious, and more become obvious if you think about them a bit. Perhaps Now Assist for ITSM has a bunch of counter-intuitive stuff in it, like perhaps Multifactor Authentication really does need to be configured for more "humanlike" interactions? I honestly cannot tell, because there's no feedback whatsoever, and "humanlike" doesn't appear anywhere in the training materials.

There's discussion on the path description about a bootcamp for this, too, but that bootcamp has either been eliminated already, or it's something that cannot be viewed/accessed on its own.

One of the questions is just plain weird. What does saving an incident without changes have to do with Now Assist? Seriously, the question is, "What occurs when an incident is saved with unchanged fields in ServiceNow?" According to my PDI, absolutely nothing happens (the update timestamp doesn't even change), so all the possible answers must be wrong. But what does it have to do with Now Assist?!?

[DaveW2]

The help team did some back-end magic, and with just a couple of refreshes I now have the accreditation.

[andrewtyerm]

Plus 1 here for having issues with this too.

I have had my four attempts and even after getting a case logged, just as Naveen119 did above I have also got a failed 4th attempt,

But i got the trophy/confetti message displayed saying I had successfully completed the course, so I have no idea what has happened. I have followed-up on my open case and I will wait and see what happens from here

[Yvonne Sinclair]

Hi, I am experiencing the same issues as you have all reported. I have attempted the exam 4 times, having carefully tried to research my answers before each attempt, but I still fail it. And there is no information about my pass %. I logged a case with the Learning Team earlier today and they just replied to give me one more attempt. 

[andrewtyerm]

How did you go? Have you manager to get it all sorted out?

I'm still trying to pass it, buried in a pile of research to try and see what i missed, and try and match everything up. 

Very much for that last quest Dave mentioned in his original post for the INC saver without any changes. 

[Laveena-Agarwal]

I believe this question, 'What happens when an incident is saved with unchanged fields in ServiceNow?' should be answered in the context of the Now Assist skill.

I initially thought this accreditation would be straightforward since it’s not a proctored exam, but it turned out to be a bit more challenging than expected.

That said, I’m thrilled to have passed the exam on my first attempt—Hurray!!"