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02-26-2025 09:29 PM - edited 02-26-2025 09:31 PM
I do NOT want the answers for the "Now Assist for IT Service Management Delivery Accreditation" exam, I just want to know where to find the answers. I've taken the exam five times now, and failed every time. So far as I can tell, only three of the questions have answers within the training materials. Allegedly, I should be able to pass the exam after going through the following courses, according to the path found here :
- Introduction to Generative AI
- Now Assist Essentials
- Now Assist for IT Service Management (ITSM) Essentials
I've looked at all of those multiple times. I've copied all the text and searched it for answers. I've Googled. Again, I was able to find clear answers for only three of the 16 questions. Note that I've got my CIS-ITSM and my "IT Service Management (ITSM) Professional Suite." I'm going for pro-plus, and this exam is the only thing holding me back.
The exam is only pass/fail, so I have no idea how many questions I'm getting wrong. Some of the questions are pretty obvious, and more become obvious if you think about them a bit. Perhaps Now Assist for ITSM has a bunch of counter-intuitive stuff in it, like perhaps Multifactor Authentication really does need to be configured for more "humanlike" interactions? I honestly cannot tell, because there's no feedback whatsoever, and "humanlike" doesn't appear anywhere in the training materials.
There's discussion on the path description about a bootcamp for this, too, but that bootcamp has either been eliminated already, or it's something that cannot be viewed/accessed on its own.
One of the questions is just plain weird. What does saving an incident without changes have to do with Now Assist? Seriously, the question is, "What occurs when an incident is saved with unchanged fields in ServiceNow?" According to my PDI, absolutely nothing happens (the update timestamp doesn't even change), so all the possible answers must be wrong. But what does it have to do with Now Assist?!?
Solved! Go to Solution.
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02-27-2025 12:15 AM
Hi @DaveW2
Please share your feedback with Now Learning team via case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-01-2025 04:10 AM
Took me 2months after attempting 3x. But finally passed.
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08-03-2025 07:37 PM
The latest exam contains 12 questions, and these are fairly simple - you can just do a Google search.
But be aware of sites which provide ready-made answers.
Best is to do a little research and cross-reference with ServiceNow docs.
This hardly takes 30-40 minutes.
I have passed the exam - in case you need any further assistance, please connect with me.
Please mark this post as a solution and also as helpful, if this resolves your issue or query.
Thanks,
Subhadeep Ghosh.