Performance Analytics K20 Labs for Application Specialists
Check out these hands-on labs covering Performance Analytics capabilities that will help grow your career as an Application Specialist!
Get Started with Performance Analytics - As a native, in-platform solution, ServiceNow Performance Analytics tracks your key performance indicators (KPIs), allowing you to anticipate trends, prioritize resources, and identify opportunities for improvement or self-service automation. This lab uses the complimentary version of Performance Analytics for Incident Management to deliver a better understanding of the concepts and value of Performance Analytics. You'll learn how to analyze performance results and uncover bottlenecks in your service delivery process by working with dashboards, widgets, scorecards, indicators, and breakdowns. You'll walk away with an understanding of how to analyze your own organizational data with Performance Analytics, and how to identify opportunities for improvement.
Jump-start Your Performance Analytics Journey - Building and implementing an advanced analytics solution often takes organizations months or years, but it doesn't have to be so hard. Performance Analytics ships with finely tuned dashboards and more than 650 KPIs for your IT, customer service, and HR service delivery processes. This lab looks at how you can unlock immediate value by using a combination of these out-of-the-box solutions and key analytical capabilities.
In this lab, you'll activate out-of-the-box content for different solutions, configure the phrases, stop words, and widgets for text analytics, set up and manage Spotlight, and embed dashboards in everyday work using in-form analytics. You'll walk away with a great understanding of the out-of-the-box content and how your organization can take advantage of key features like text analytics, Spotlight, targets, and thresholds.
Achieve Continual Service Improvement with Performance Analytics - This lab is an end-to-end look at how you can use leading and lagging indicators with Performance Analytics to build dashboards tailored to each type of stakeholder, ensuring all levels of the organization are working together to achieve your desired outcomes. You'll create and manage indicators with targets for executive dashboards while using time series charts with indicator relationships, breakdown dashboards, and workbenches to deliver service owner dashboard needs. You'll use text analytics and Spotlight to provide front-line workers with dashboards that connect to the executive-level goals. We help you walk away knowing how to deliver the perfect set of indicators and dashboards to help each persona stay focused on achieving organizational objectives.
Reporting K20 Labs for Application Specialists
Check out these hands-on labs covering Reporting capabilities that will help grow your career as an Application Specialist!
Get Started with Reporting - Placing your organizational data in a single system of action allows you to be more efficient, act consistently, and extract insights that improve how you work. LAB1163 covers the essentials of gathering and filtering your ServiceNow data to produce meaningful information for you and your stakeholders. In this lab, you'll get an introduction to the different reporting capabilities in ServiceNow and learn best practices for your own reports. You'll work with list filters, the report designer, report sources, and different visualizations types to understand how to effectively share a story through visual information. You'll walk away with the foundational knowledge and confidence to create meaningful and actionable reports.
Dive Deep with Performance Analytics for Reporting Admins - This highly technical lab is for all the Performance Analytics and reporting administrators out there, and will focus on behind-the-scenes configuration tasks. In this lab, you'll manage indicator sources, configure data collection jobs, do a deep dive on formula indicators, move dashboards between instances, enable advanced scheduling features, manage dashboard and reporting permissions, and use diagnostics to troubleshoot configuration problems. You'll walk away from this lab with the skills to effectively manage Performance Analytics and reporting in your ServiceNow instance.
Tell a Story with Dashboards with Reporting - Effective data visualizations should tell a meaningful story and leave the audience with a clear idea of actions they should take. This lab is all about building and sharing those stories through ServiceNow dashboards. In this lab, we discuss how to set up an engaging dashboard that tells a story and is tailored for a specific audience. You'll learn how to create a new dashboard from scratch, style the dashboards and visualizations, make your dashboards interactive with filters, and then share the dashboards with your intended audience.
Reporting for Administrators and Experts - As a reporting administrator or guru, your organization looks to you when they need to find the right data for their report, when they need to create and use database views, and when they are stuck trying to create an advanced report. This lab focuses on some of the most complex and powerful reporting concepts to ensure you can always produce the perfect report. In this lab, you'll manage report data sources and report ranges, add reports to the Service Portal, create and use a database view, manage metric instances, create geographical maps, and tune your reports for the best possible performance. You'll also be able to access bonus exercises that focus on scripted filters and functions. You'll walk away from this session as a master of ServiceNow Reporting and the envy of your colleagues.
Advanced Reporting - This advanced lab is jam-packed with the knowledge you need to bring your reports to the next level. We'll show you how to connect multiple datasets, arrange report data in effective ways, and deliver your reports to stakeholders through dashboards and scheduled emails. You'll also learn how to answer questions quickly with the ad-hoc capabilities of Interactive Analysis. In this lab you'll discover how to use related list conditions and filters, leverage report data sources, group and stack data in charts, display multiple sources on a single chart, import external Excel data, create report ranges, schedule report emails, and launch Interactive Analysis from any list view. You'll walk away from this session with an excellent understanding of the most commonly used reporting features, knowing how to deliver practical reports to your organization.
Check back next week for a list of labs for the Implementer persona!
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