Dynamic scheduling provides schedule optimization, allowing dispatchers to auto-assign tasks and adapt to changing conditions, as well as to focus only on exception cases. This advanced tool for task assignment can be used to:
- Select a set of tasks for scheduling.
- Prioritize the tasks in the set based on ordering rules (for example, assign P1 tasks first).
- Use ordering rules and unassignment constraints to unassign previously assigned tasks in order to allow the assignment of higher priority tasks.
- Use selection criteria, such as agent skills and travel time, to select agents.
- Re-assign tasks for agent time off.
For an overview of Dynamic Scheduling Click here to view an informative Dynamic Scheduling Infographic.
Keep reading to learn more about the two courses from the ServiceNow Training and Certification department to get you started and allow you to use dynamic scheduling to assign tasks to field service agents. Select and prioritize a list of tasks, provide assignment recommendations based on selected criteria, and auto-assign tasks.
Dynamic Scheduling Fundamentals is the first course in a two-part Dynamic Scheduling eLearning series and is designed for field service managers, dispatchers, administrators, implementers, and others who are interested in learning about the Field Service Management (FSM) dynamic scheduling feature and how it works.
After taking the Fundamentals course you will be able to summarize the dynamic scheduling process, recall key components of dynamic scheduling configuration, and set the assignment method for tasks in the field service configuration
Dynamic Scheduling Implementation. is designed for field service management implementers, administrators, and others who are interested in learning how to configure the dynamic scheduling feature to meet unique requirements.
Once you have completed the implementation class you will know how to inspect the baseline task filters, task ordering rules, and un-assignment constraints, configure selection criteria, weighting, and ranking method, and create a simple dynamic scheduling configuration.
