Now Learning: New User Management Features Available

[Alex Cianci]

Are you a ServiceNow Customer who uses Now Learning? If so, we have some new features that will help you make the most of your experience. As an admin, there are probably people at your company who use Now Learning but aren’t officially tied to your company on the site. As a user, you might work for an organization that uses ServiceNow, but you’re using Now Learning independently. Did you know that you might be missing out on some benefits?

New and improved features 

Account Discoverability 

• Who benefits? 
  • Users seeking customer account association and customer admins 
• What’s new for users? 
  • No more hunting for account numbers! If your email domain matches one registered by your company, you can quickly find your company’s account by name and request access. This means faster onboarding to start leveraging your customer training benefits. 
• What’s new for admins? 
  • As a Primary Customer Admin with the Employee access role, you are able to set up domain selection to facilitate faster user to customer account associations. This not only speeds up training goals for your organization but should also reduce the number of inquiries about account numbers. 
• Need more info? 
  • Consult our KB articles for assistance in respect to helping your employees find your account for company role access or managing employee roles in User Management 

Quick Approval Process

• Who benefits? 
  • Primary Customer Admins and Customer Training Admins 
• What’s new? 
  • Streamline your user management with our improved approval process. Get daily notifications of pending requests and use the new dashboard for one-click responses.
• Need more info? 
  • Review managing employee roles in User Management for additional information or assistance

Rollout and availability 

The new features are now live! If you don’t see them: 

• Admins with Employee access: 
  • Ensure your company’s email domain is enabled for easy user discoverability. 
• Admins without Employee access: 
  • Consider acquiring this role to activate these features for your team. 

Warmly, 

The Now Learning Team