On-Call Scheduling auto population of assigned to field
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‎08-27-2014 01:32 PM
I want the incident to get automatically assigned to the person whose is currently active as per the on call schedule? can anyone help me with the business rules?
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‎08-27-2014 02:50 PM
What version of serviceNow are you running? This feature has been changed in Eureka, and is now done with workflows. Prior to eureka they had some out of box business rules. Check out the grid at the bottom of this link to see the business rules, or workflows they set up.
Installed with On-Call Scheduling - ServiceNow Wiki
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‎08-28-2014 05:38 AM
I am using eureka but the workflow seems to be not working.Incident is not getting assigned to on call person,when an incident is assigned to a group.
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‎06-10-2015 01:16 AM
Hi, Vignesh. Did you resolve this problem? I'm using Eureka too, but workflow is not working and when I create trigger rule, business rule(Set Current Record Scope in scratchpad) is not created in Eureka. In Fuji release workflow works good with business rule creation. Could you describe your solution if you found. Thanks.
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‎08-28-2014 06:02 AM
Thanks for the link! That was very helpful!
