Payment system made multiple duplicate transaction when I purchased my CSA voucher.

axicrelief
Tera Contributor

‎08-06-2024 05:03 PM

Case: CS0449312 

I purchased the CSA voucher last week. The system charged me 4 times for a single transaction. I created a case but the person that replied was not helpful saying that voucher are non-refundable. I don't want a refund for the voucher, I just want a refund for the excess amount that was charged. The case is still open and I have not heard from anyone. Is there a contact for the payment department? This is very frustrating.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-06-2024 09:56 PM

Hi @axicrelief 

 

Sad to hear to this , but no one from community can help on this.  You need to wait for response from now learning.

 

@David request you please redirect to right team.

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