What strategies have your organization adopted to train your user community?

Transform maps

 Case 1:I have a incident number and a new incident number, short description and description,  in my excel sheet I want to update the existing incident numbers with new incident numbers using transform map in service now Case 2:I have only  incident...

ServiceNow trainings payment

Hello All,Can you let me know whether it's possible to "buy" a training for another user? We'd like to purchase access to some part of System Admin Journey for a few team members, and we'd also like to use one credit card for all transactions - we're...

Completed course but doesn't show completed on the "Journey"

I would like to finish/complete the Associate System Administrator Journey but the course I completed (ServiceNow Administration Fundamentals) doesn't show completed. When I look for completed courses on my profile, it says the Administration Fundame...

Voucher CSA

Hello,i have an issue claiming my voucher for the CSA exam,i did all 3 steps, and I even have the notif that i did link my webassasor email to my nowlearning account, yet when i go to claim my voucher the button is till ''prerequisites" qnd when clik...

Three Terms and Conditions Required for Credential Program

I find it ridiculous to have to view and accept three (3) sets of terms and conditions in order to pay the $200 fee required to maintain my certifications!

New to ServiceNow, Technical Project manager

Hello Community, as a technical project manager, which tools/features should I focus first to learn, as a project manager. My domain experience involves Telecom/Insurance with majority of experience in IT services and application service management.

Asking for your valuable experiences on your CSA/CAD certification journey.

Hi Everyone,  I am very new to ServiceNow and this will be my first paid certifications to undertake. I want to hear all your valuable experiences on your CSA/CAD certification journey and hopefully make a sense of it. Any lesson that starters (like ...

Please provide some Real time scenarios on workflows, BR and workflow automation requirements

Hello all, Can one help me by providing Real time scenarios on workflows, BR and workflow automation requirements, which you have gone through your projects. ThanksDeepthi

Password reset error

Password Reset ErrorThis user cannot use the configured Password Reset process. Possible reasons:User does not exist or is not enrolled.User is not part of the configured password reset process.User is blocked (exceeded the limit on reset attempts or...