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3 weeks ago
Hello everyone,
I’m currently facing an issue with Personal Developer Instances (PDI) on Now Learning.
I no longer have the button to request or renew a PDI in order to continue my courses.
It appears that I have used all available renewal/extension options, and this issue is the same across all my courses. I’m unable to create an instance, even though an active PDI is required to complete the labs.
Could you please advise what the recommended procedure is in this situation?
Thank you very much in advance for your support.
Best regards,
Solved! Go to Solution.
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3 weeks ago
Hi @fatiha12,
This usually happens when you’ve reached the limit for PDI renewals or extensions in Now Learning. Once that limit is exhausted, the option to request or extend an instance disappears, so nothing is wrong from your side.
In this case, the best option is to either wait for a few days until the system allows you to request a new PDI again or raise a support request through Now Learning explaining your situation. They can sometimes reset your limit or help you get a new instance.
As a temporary workaround, some people also create a new developer account to get a fresh PDI, but it’s better to go through support if possible.
Hope this helps! 😊
If you find my answer useful, please mark it as Helpful and Correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
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3 weeks ago - last edited 3 weeks ago
Hi @fatiha12,
Looks like you’re hitting the instance renewal policy limit for Now Learning courses (typically 7-8 requests + 3-4 extensions per course).
Submitting a Now Learning Support Case is likely to resolve this issue.
Normally, there should be an option to terminate instances as well.
Hope this helps!
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3 weeks ago
Hi @fatiha12
First, this is not a PDI—these are lab instances. Based on the screenshot, there is currently no instance available for you in this course, so technically no one can help directly in this case. However, I will still check with the Now Learning Help Center and log a case to see if the team can provide some guidance for you
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
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3 weeks ago
As I mentioned, no one can directly help in this case since these are lab instances fully managed by ServiceNow. I would recommend not unenrolling from the training but instead re-enrolling if needed. Additionally, please log a case with the Now Learning team and check if they can provide you with an extra instance to complete the training.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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