Query Regarding ServiceNow Account Transfer

[kaushal_snow]

Hi All,

I just wanted to understand the process regarding my ServiceNow account. Currently, my ServiceNow account is associated with my company email ID, and I am serving my notice period. Before my last working day, do I need to raise any request or create a case on Servicenow university to transfer my ServiceNow account from my company email ID to my personal email ID?

Also, once I join a new organization, will I be able to raise another request to transfer the account from my personal email ID to my new organization email ID? Please let me know the correct process. Thanks.

[Dr Atul G- LNG]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[kaushal_snow]

Hi @Dr Atul G- LNG , I am aware of the process, however I would like to clarify one point.

Currently, my ServiceNow account is associated with my company email ID, and I am serving my notice period. Before my last working day, do I need to raise any request or create a case on ServiceNow University to transfer my ServiceNow account from my company email ID to my personal email ID? Please confirm the correct approach.

[Dr Atul G- LNG]

Hi @kaushal_snow 

 Let me share more clarity 

1- plz make sure you hv MFA on phone instead of email so that once u moved out from last org you can get OTP or mfa on phone.

2- if you linked your community account with official id, then you need to be careful the chance to lose data is high while moving account.

2- you can only transfer the account when you joined new company and there you get partner portal access not before that 

4 after that you can follow above step 

[fknell]

The merge process transfers the whole community from the old to the new id, why should there be a high risk of losing data?