Recommended Training for DevOps?

[Biz-JoshM]

Hi! I'm new to this community and very new to ServiceNow. I'm looking for some recommendations on training courses and / or materials for DevOps. As for background I am very new to ServiceNow (but carry a lot of ITSM experience using MicroFocus' platform). As for DevOps I understand the concepts of CI/CD but do not have a lot of methodology experience (Agile, etc.).

I've been tasked with getting ServiceNow DevOps integrated within our company's business processes. We're all new, we're all learning, and it's going to be a pretty crazy adventure, I think. So, I figured it wouldn't hurt to reach out and get some recommendations to help speed up my learning process.

As for training preferences I definitely lean towards self-paced on-demand training. Books, online material, etc. are all preferred over instructor led class-based training. Thanks in advance for any recommendations thrown my way!

[Maik Skoddow · Accepted solution]

Hi @Biz-JoshM 

please find everything on my page DevOps

Maik

[Neeljy]

Hi there! Welcome to the community! It's great to see you're diving into ServiceNow and DevOps. Given your background in ITSM and understanding of CI/CD concepts, you're off to a solid start. Here are some recommendations for self-paced, on-demand training resources to help you get up to speed with ServiceNow DevOps:

ServiceNow Specific Training

1. ServiceNow DevOps Fundamentals:

• ServiceNow Training and Certification: Start with ServiceNow's own training portal. They offer a course on DevOps fundamentals that will give you a good understanding of how to integrate DevOps within ServiceNow.

1. ServiceNow Developer Site:

   • The ServiceNow Developer site offers free learning plans, documentation, and hands-on labs specifically for developers. It’s a great way to get practical experience.

DevOps Training

1. Edureka DevOps Certification Training:

   • Comprehensive course covering all major DevOps tools including Jenkins, Docker, Kubernetes, and more. It includes hands-on projects and real-world scenarios.

2. LinkedIn Learning:

   • Courses such as "Learning DevOps: Continuously Deliver Better Software" and "DevOps Foundations" offer great introductions to DevOps methodologies and tools.

3. Coursera:

   • Courses from universities and industry leaders. Look for programs like "Continuous Integration and Continuous Deployment" and "Agile Development Specialization".

4. Udacity:

   • Offers a DevOps Engineer Nanodegree program which is very comprehensive and includes hands-on projects.

Books and Online Material

1. "The Phoenix Project" by Gene Kim, Kevin Behr, and George Spafford:

   • A novel-style book that explains DevOps concepts through a fictional story, making it easier to understand and relate to real-world scenarios.

2. "Accelerate: The Science of Lean Software and DevOps" by Nicole Forsgren, Jez Humble, and Gene Kim:

   • A research-based book that provides insights into the metrics and practices that lead to high-performing DevOps teams.

3. Online Communities and Forums:

   • Join communities like DevOps Stack Exchange, Reddit’s r/devops, and ServiceNow Community. These forums are great for asking questions, sharing experiences, and learning from others in the field.

Methodology Training

1. Scrum.org:

   • Offers free resources and paid certifications for Scrum and Agile methodologies, which are closely tied to DevOps practices.

2. Scaled Agile Framework (SAFe):

   • Provides a more structured approach to implementing Agile at scale, which can be beneficial for larger organizations.

By combining these resources, you should be well on your way to mastering ServiceNow DevOps and integrating it into your company's processes. Good luck on your learning journey and the exciting adventure ahead!

[Neeljy]

Welcome to the community! It sounds like you’re diving into an exciting new chapter with ServiceNow and DevOps. Given your background in ITSM and CI/CD concepts, you’ve got a strong foundation to build on.

Here are some recommendations to help you get started with ServiceNow DevOps:

ServiceNow DevOps Training:

ServiceNow offers official courses through their Now Learning platform. I’d recommend starting with the free self-paced courses like "Introduction to ServiceNow DevOps" and then exploring more advanced topics as you become more comfortable.

Check out the ServiceNow DevOps documentation for detailed information on workflows, integrations, and CI/CD pipelines.

DevOps Training for Methodologies:

Since you’re new to Agile and other DevOps methodologies, it might help to start with Agile Scrum training. Websites like Scrum.org or Agile Alliance offer great free resources.

For a deeper dive into Agile, check out books like "Scrum: The Art of Doing Twice the Work in Half the Time" by Jeff Sutherland.

ServiceNow Community: The ServiceNow Community is a great place to ask questions, access articles, and explore use cases. It’s an invaluable resource for tips and best practices directly from other users.

DevOps Books:

"The Phoenix Project" by Gene Kim is a great starting point to understand DevOps in a business context.

"The DevOps Handbook" will give you a thorough understanding of integrating DevOps practices.

YouTube and Blogs:

Search for ServiceNow DevOps tutorials on YouTube, where you can find both ServiceNow-focused and general DevOps materials.

Blogs like DZone or DevOps.com provide insights into methodologies and practical implementations.

This mix of resources should help you get up to speed quickly on both ServiceNow DevOps and the broader DevOps methodologies! Good luck on the adventure

[Neeljy]

For your ServiceNow DevOps integration, I recommend these self-paced resources:

ServiceNow DevOps Training: ServiceNow offers a DevOps Essentials course that will help you get started.

Books: "The Phoenix Project" for DevOps culture and "Continuous Delivery" for CI/CD methodologies.

Documentation: Dive into ServiceNow’s DevOps Documentation and Agile methodology guides online for free resources.