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Registration page is showing Payment pending for ServiceNow CSA exam

tkarora
Mega Contributor

3 hours ago

I have made the payment on 22 Jul 2026 for ServiceNow CSA exam and it is still showing 'Payment Pending' though funds are already taken out of my bank account.  I have raised ticket at help centre but no response from them yet. 

 

Any recommendations on how I can resolve this? I would like to sit for exam before 31 July.

 

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @tkarora 

Please raise a case with the Now Learning team using the option shown here.

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

2 hours ago

Hi @tkarora 

 

Do not Worry.

 

Immediately raise a case with Now Learning support within Servicenow University for the assistance. They will support on your case.

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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