Result of CSA exam

[boughanmi-sihem]

Hello community 

I failed in  my first CSA exam  😔 , just i have question if someone can help me 

i must have 70 % in each domaine ? 

thank you 

[Mark Roethof · Accepted solution]

Hi there,

No, you don't need to score in every domain. It's about the total sum.

[AndersBGS]

Hi @boughanmi-sihem ,

Please read my post from earlier:

Nobody will know the cut score, as ServiceNow doesn't inform about this: "through Social Media and word of mouth, candidates hear that 70% is the cut score needed to pass an exam, which is a misconception. ServiceNow does not publicly share our cut score."

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[AnkitaP]

Topic Level Scoring:
1 - Platform Overview and Navigation: 100%
2 - Instance Configuration: 85%
3 - Configuring Applications for Collaboration: 75%
4 - Self Service & Automation: 75%
5 - Database Management: 50%
6 - Data Migration and Integration: 66%

my total scoring is 75% but still I got fail ,please suggest me what to do

[AndersBGS]

Hi @boughanmi-sihem ,

Nobody will know the cut score, as ServiceNow doesn't inform about this: "through Social Media and word of mouth, candidates hear that 70% is the cut score needed to pass an exam, which is a misconception. ServiceNow does not publicly share our cut score."

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Minh Huy Lam Qu]

Here is the exam blueprint, you can review your knowledge base on the matrix https://nowlearning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-b...

Number of Domains	Learning Domain	Percent of Exam
1	Platform Overview and Navigation ServiceNow Platform Overview Platform capabilities and services The ServiceNow Instance Next Experience Unified Navigation	7%
2	Instance Configuration Installing applications and plugins Personalizing/customizing the instance Common user interfaces in the Platform	11%
3	Configuring Applications for Collaboration Lists, Filters, and Tags List and Form anatomy Form Configuration Form templates and saving options Advanced Form Configuration Task Management Visual Task Boards (VTBs) Reporting, Dashboards, and Performance Analytics Notifications	20%
4	Self Service & Automation Knowledge Management  Service Catalog  Flow Designer  Virtual Agent	20%
5	Database Management Data Schema Application/Access Control  Importing Data  CMDB and CSDM	27%
6	Data Migration and Integration UI Policies Business Rules System update sets Scripting in ServiceNow	15%
Total	100%

[boughanmi-sihem]

This my scoring :

1 - Platform Overview and Navigation: 100%

2 - Instance Configuration: 71%

3 - Configuring Applications for Collaboration: 50%

4 - Self Service & Automation: 41%

5 - Database Management: 68%

6 - Data Migration and Integration: 66%