Performance Analytics fundamentals course expired

kenny15
Giga Contributor

‎03-26-2024 07:12 AM

Hi.

 

Last year, I purchased the Performance Analytics (PA) Fundamental Course. When I started the course in December, I was halfway through when it was just deleted from my profile and it shows no record of me purchasing or having it “In Progress”. 

 

  • Does anyone know what could of happen? Is there some type of timer that courses need to be completed by?
  • How can I get access to finish my course again?
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2024 07:25 AM

Hi @kenny15 

 

The reason can be it is decommissioned by SN or upgrade in progress. Better log a case via Now Learning and team can help you. 

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Dr. Atul G. - Learn N Grow Together
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kenny15
Giga Contributor

‎03-26-2024 09:10 AM

@Dr Atul G- LNG Do you have the link to log a case via Now Learning or know where to go. I have never logged a case before.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to kenny15

‎03-26-2024 12:02 PM

Hi @kenny15 

 

AGLearnNGrow_0-1711479735109.png

 

and you will get option here to log case

 

AGLearnNGrow_1-1711479762907.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

‎03-26-2024 01:52 PM

Hi @kenny15 ,

 

Based on the information that you have provided, I would recommend you to create a case by NowLearning. Notice, that some time can pass before they react, but this is your best option.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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