Service Catalog

[deekeej]

Hello,

Please help me what the answer to this question is. 

Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

[Prasad Dhumal · Accepted solution]

Hello Deekeej,

You can use the Catalog Item, which is capable of having approvals and catalog tasks.

You can also include a link to a knowledge article by adding a variable of type "URL" to the catalog item.
This variable can be used to enter the URL of the knowledge article, which will be displayed on the service catalog item page.

Regards

Prasad

[girard]

Hi,  you can put your link directly on the item Details.