service portal top banner not showing

[hikerclimber]

I am unable to see the top banner in service portal where it says: Knowledge, Catalog, Requests, System Status, Cart, and Tours

What I expect to see:

but what I see instead:

I checked my request filter but everything seems fine. I am thinking it is a ACL list issue?

Any suggestions?

Thanks,

Aniket

[Dr Atul G- LNG]

Hi @hikerclimber 

Check the theme configured under the portal:
Navigate to Portals → Select your Portal → Change the theme to 'SP Header Menu'."