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service portal top banner not showing

hikerclimber
Tera Contributor

‎08-06-2025 06:13 PM

I am unable to see the top banner in service portal where it says: Knowledge, Catalog, Requests, System Status, Cart, and Tours

 

What I expect to see:

hikerclimber_0-1754528400230.png

 

but what I see instead:

hikerclimber_1-1754528476199.png

 

I checked my request filter but everything seems fine. I am thinking it is a ACL list issue?

 

Any suggestions?

 

Thanks,

Aniket

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-07-2025 06:55 AM

Hi @hikerclimber 

Check the theme configured under the portal:
Navigate to Portals → Select your Portal → Change the theme to 'SP Header Menu'."

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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