ServiceNow Certified Implementation Specialist - IT Service Management

[Aniruddha Das]

I have 2 Questions about 'ServiceNow Certified Implementation Specialist - IT Service Management'

1. Is there any 'ServiceNow ITSM Implementation - On Demand' free for partners/customers ? 

I don't find any? 

2. Only Trainings / Certification are mandatory for 'ServiceNow Certified Implementation Specialist - IT Service Management' which are

        -   ServiceNow ITSM Fundamentals

        -   ServiceNow ITSM Implementation

And rest others like as mentioned below are recommended as mentioned in journey Guide, 

Are these Mandatory too ?

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals
• ServiceNow Administration Advanced
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• CMDB Fundamentals

I don't find CSA exam as Mandatory is the lasted guide, please correct me if I am wrong.

Thanks,

Anir

[Allen Andreas · Accepted solution]

Hello,

If you're with a partner and have appropriate partner credentials and have logged into Now Learning with those credentials, then the onDemand IT Service Management Fundamentals: https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=4047eded47dc61545cbdaf44846... and the onDemand IT Service Management Implementation: https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=c8730ad847679914f6b11244846... are free.

For customers, they are not.

In theory, you could skip the fundamentals and go right to the implementation and take that and then you'd have the ability to unlock the voucher. The voucher is NOT free for customer or partner for onDemand.

The other courses you listed: Welcome to ServiceNow, etc. are all recommended and would help you on the exam, but aren't mandatory to unlock the voucher. The pre-reqs for the voucher would be to ensure your Webassessor is associated with your Now Learning account and that you've reviewed the candidates journey guide, etc.

I would imagine that CSA would be required, but it may not actually be.

If you look on Now Learning at the implementation course, you can see that you'll unlock the CIS - ITSM voucher. I do see conflicting information such as on the CIS - ITSM blueprint: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-itsm-blueprint.pdf where it says fundamentals and implementation are mandatory, but in my experience, both are not and you could just take the implementation. ServiceNow could have changed things around, but it may not be true.

Please mark reply as Helpful/Accept Solution, if applicable. Thanks!

[madhan2411]

Hi @Aniruddha Das , I too have same question whether ServiceNow ITSM Fundamentals also need to be studied. I thought ServiceNow ITSM Implementation course knowledge would be enough to clear exam. Have you written exam question comes from implementation or from fundamentals too?

[Dr Atul G- LNG]

Hi @madhan2411 

I cleared my exam in Jan and i can say 1 thing, the ebook is only source of truth for exam. You can view my video to gain experience.

https://youtu.be/60KXCXXHW7M

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G