Major Incident Management Implementation (Zurich) not passing
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3 weeks ago - last edited 3 weeks ago
I keep getting this message when trying to complete this course:
Did you update the duration of the recurring Status update tasks for each of the Technical Communica...
I set all the technical Recurring Status updates to 15 minutes. Didn't work, so I set all the recurring status updates to 15 minutes. That didn't work. So I made sure the Service Desk user (not group) was on every Communication Contact Definition. That didn't fix it. Every communication plan has a status update that is set to 15 minutes. What am I doing wrong? I can share screenshots if needed, but I can't figure out how to resolve the issue.
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3 weeks ago
Hi @CatchTheFletch,
It sounds like you've already checked the most common configuration items.
A few additional things you may want to verify:
Make sure you updated the Recurring Status Update task for each Technical Communication Plan exactly as the exercise specifies, and that the duration is 15 minutes.
Confirm that you saved the records after making the changes and, if required by the course, republished or refreshed the communication plans.
Double-check that you're modifying the correct records in the correct application scope and that there aren't multiple versions of the communication plans.
If the exercise uses automated validation, even a small difference (such as editing the wrong task or missing one communication plan) can cause the check to fail.
If everything appears to be configured correctly, it's possible the course validator is being overly strict or has an issue. In that case, sharing screenshots of your Communication Plans, Recurring Status Update tasks, and Communication Contact Definitions would help the community identify what's missing.
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3 weeks ago
This is just the technical comms, but after this didn't work the first time I went through an added a status update (if it was missing) and updated the duration to 15 minutes. All of them match this setup right now. All the communication contact definitions still have the Service Desk user as well.
