ServiceNow CSA exam stuck in pending status

[kennethlove]

Hi all,

I am reaching out for help. My ServiceNow CSA exam has been stuck in pending status for a week and I am unable to schedule another one. I have created a case number in ServiceNow University ( Case # CS0631698) and I have received no updates since it was created a week ago. Is there anyone here who could reset the status of my exam or could provide a contact I could reach out to for assistance? Thank you so much. 

[glideFather]

ahoy @kennethlove,

you can verify status of your certification HERE.

Was your attempt proctored online or taken in a test centre?

Opening a case is the best and probably only option you have.

please @Jim Poisson 🙏 is there anyone to review the CS0631698? Thanks

[kennethlove]

Hi @glideFather,

This was taken online. I am noticing this is a common issue of exams being rejected and stuck in pending status. I have been following up on the case number I opened, but I was hoping if anyone in this thread possibly could assist or escalate this? ServiceNow University appears to leave these cases unresolved for weeks and I need to take this exam for employment purposes.

[Jim Poisson]

Thanks @glideFather 

@kennethlove The case was updated this morning with the latest information from the Support team before I had the opportunity to alert others.

[kennethlove]

Hi @Jim Poisson ,

Thank you so much for responding! The response from the support team was as follows: "Please note that we are currently working with the Engineering team to update the records, and this process may take longer than expected." This was the same message that I received a week ago. No indication of what caused this issue or when it will be resolved. This exam is affecting my employment and I'd really appreciate if priority could be elevated on this case (CS0631698). Thanks for your help and I'll keep checking back with this support ticket.