ServiceNow Foundations Videos

[MadhuriGudiseva]

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community.

Part One | User Experience Overview User Experience (5:22) What is ServiceNow and How Can It Help Me Do My Job? (5:51) Quick Tour of the ServiceNow Platform (5:24) How to Request Something (3:10) How to Report an Issue (5:43) How to Use the Knowledge Base (6:25)	Part Two | Getting Started Overview Platform Architecture (5:51) Applications on the ServiceNow Platform (6:50) Tables, Records, and Fields (9:06) Navigating HI (7:24) Locating Resources (5:35)
Part Three | User Interface Overview User Interface (5:22)  Getting Started with the Application Navigator (3:59) Getting Started with Lists (12:25) Getting Started with Forms (10:32) Service Portal Overview (5:22)	Part Four | Process User and Manager Capabilities Getting Started with the ITIL Role(11:05)
Part Five | System Configuration Performing Basic Setup in Your Instance (3:59) Application Menus and Modules (4:14) Form Layout and Design (7:26) Working with Dashboards (6:34) Business Rules (6:57) Configuring Inbound Actions and Notifications (6:25)	Part Six | Service Catalog Service Catalog Administration Overview (6:25) Creating Service Catalog Categories (5:41) Creating Service Catalog Items (6:34) Creating Service Catalog Record Producers (7:32) Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management Incident Management (11:40) Problem Management (9:28) Change Management (8:03)

Ready for more?

Register for our ServiceNow Fundamentals course and

take a deep dive into all the topics discussed in

this video series!

Note: This article is posted on behalf of ServiceNow Training team.

[Sajilal]

Nice content

[morganhunter]

Yes, if you are looking to get certified then you should (and must) take the class.

[Bhanushree Raja]

Interactive and very useful materials!

[LisaKomidar]

I took a course in June 2017.  It shows on my transcript but not my ServiceNow now-creators profile.  I really do not want to repeat all of these videos.  How do we get our older courses to appear?

[Shane2]

I wish I had seen the tips before watching all the videos, which I have now completed but have not received the credit towards the super badge.

[marci_phelan]

Shane,

Sorry for the inconvenience. As Kristi said, above, "If you've watched all the videos but haven't received credit, please reach out to the Now Creators team at nowcreators@servicenow.com and let us know so we can work with you individually."

[Sarah G_]

Hi Shane,

please send us an email: nowcreators@servicenow.com

[Andrew Goens]

I am about to start my second round of reviewing the videos. It is highly suggested that i have at least six months of hands on prior to taking the exam, after the 3 day course. 

Is there placement or internships offered for those of us who are not current using ServiceNow? 

Thanks 

[marci_phelan]

Andrew,

If I understand correctly, you're interested in working or interning at ServiceNow. Here are some web sites that may be helpful:

• Careers at ServiceNow
• Internships (search for internship on the ServiceNow Careers site)
• ServiceNow Job Search site
• ServiceNow Training and Certification

If you need to gain experience with the ServiceNow platform, you can request a free developer instance through our ServiceNow Developer Program.

[Kristi G_]

Hi,

Can you send an email to nowcreators@servicenow.com and list the classes that you took. Include screenshots if you can. We'll take a look at it for you.

Thanks,

Kristi from the ServiceNow Now Creators team

[BhupeshG]

Was this issue resolved ?

[Paul25]

When I joined ServiceNow, these videos were part of the new hire curriculum indeed.

[marci_phelan]

We're working on a permanent solution. For now, there's a work-around. Please see Kristi's message, below.

[Kristi G_]

Hi,

If you have logged into Community, watched all 31 videos and aren't seeing the completed milestone in your Now profile, please send an email to nowcreators@servicenow.com.

Thanks,

Kristi from the ServiceNow Now Creators team

[Kristi G_]

Hi Jim,

Some of the other members suggested a couple of ways to track:

1. bookmark each video after you watch it
2. mark the video as helpful (my favorite)

I have also attached an XLS that you can use to track the videos (a more professional version coming soon).

Remember that if you would like to get credit for the Now Creators milestones, be sure to sign in to the Community.

I hope this helps. 

Kristi from the ServiceNow Now Creators team

[Kristi G_]

Hi Community,

I have attached a checklist you can use to easily track the videos you have watched. If you have any questions, feel free to reach out to us at NowCreators@Servicenow.com.

Thanks,

Kristi from the ServiceNow Now Creators team

[Kristi G_]

Hi Jim,

Some of the other members suggested a couple of ways to track:

1. bookmark each video after you watch it
2. mark the video as helpful (my favorite)

I have also attached a checklist you can use to track the videos.

Remember that if you would like to get credit for the Now Creators milestones, be sure to sign in to the Community.

I hope this helps. 

Kristi from the ServiceNow Now Creators team

[Paul Graf1]

I would like to get the Foundational Videos achievement, but it is unclear to me how watching these videos is tracked, and if it is tracked.

1. Can someone let me know how the progress is tracked?
2. I have gone through much of this material on the service now developer site. (https://developer.servicenow.com/app.do#!/lp/new_to_servicenow?v=newyork) Is there a way I can get credit for the material I have already watched

[Shane2]

HI Paul

For me - i watched each video, selected the helpful icon and also bookmarked each video as i went.

About 24 hours after completion of all videos, they showed up as being complete

You need to watch them (or at least play them) to get the recognition.

You need to ensure you are logged into your account when doing so as well.

Good luck

Shane.

[Kristi G_]

Hi Paul,

Shane provided some great tips for tracking the videos. When you are logged into Community and you click on each video, the video ID's are tracked in a log. Once all 31 videos have been watched, it will mark the milestone as completed. Unfortunately there's no way that we can give you equivalent credit for work done on the developer site since it's looking for those exact 31 videos. 

We appreciate the feedback and will forward to the Developer team to investigate the parallels. Feel free to reachout to us directly at Nowcreators@servicenow.com.

Regards,

Kristi from the ServiceNow Now Creators team

[Community Alums]

Watched all the videos, ensured I was logged in and didn't get credit for it. Sent an email as instructed ti try and get credit for it. 

[Paul Graf1]

I had problems getting credit for downloading and reading the pdfs and powerpoints for the next two achievements. I think the problem was that I was right clicking to download, and not just clicking. I think this fooled their site. If that was your problem, you can click on all the links and that will give you the credit on the back-end - as far as I can tell.

[rexked]

A coworker and I were able to get the badge to pop by disabling CORS in Chrome.

After disabling the CORS you just need to open the links and it should give you credit.

1. Create a shortcut on your desktop.
2. Right-click on the shortcut and click Properties.
3. Edit the Target property.
4. Set it to "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-web-security --user-data-dir="C:/ChromeDevSession"

[Han]

Easy, simple to understand videos especially getting a new joiner up to speed!

[Brian Su]

So many helpful videos!

[marci_phelan]

That's exactly what we hoped when we made them. Glad you found them helpful!

[Helen G]

Very helpful

[Sushil Chaudhar]

Hi,

I am not able to access above videos, getting error -

"Video unavailable

This video is restricted. Try signing in with a G Suite account."

I am already signed into community.

Are there any specific access rights required?

thanks.

[marci_phelan]

Sushil, I checked just now, and I'm able to access the videos. So I'm wondering if there was a service interruption when you tried. Please try again. If you get the same error, post a response here. In the meantime, I'll look into what that error message means.

If you're trying to access the videos from work, it's possible that your company blocks YouTube content from employees. Could you check on that?

[marci_phelan]

Sushil,

Apparently you're not the only one experiencing this. Another user posted a message on the Google community, here: https://support.google.com/youtube/thread/8583712?hl=en

He has done some research and concluded the following:

 Hope this helps. --Marci

[Sushil Chaudhar]

Thank you Marci for the suggested solutions.

I am able to open videos in firefox.

[Martijn Olthuis]

Hello, Is it necessary to watch the videos all at once?

[Kristi G_]

Hi Martijn,

It's not necessary to watch all at once. Just remember to be signed in when you watch. An easy way to track which ones you have watched is to mark them as helpful when you are done. 

Thanks,

Kristi Grace

ServiceNow Now Creators team

[Martijn Olthuis]

Hi Kristi,

Is it possible for you to check what videos I have already watched?

Best regards,

Martijn

[Kristi G_]

Hi Martjin,

I can ask the developer to check. Can you email me at nowcreators@servicenow.com. I'll respond directly with you.

Thanks,

Kristi

[Johnson Wieczor]

Hi There, no you don't have to watch everything all at once. Just make sure to track what you have watched by pressing the like button. In this way, you will know that you have already watched the video.

Cheers

[jwerkmann]

Great starting point for ServiceNow beginners

[Daniel49]

hi. how do you mark these things as read, so that is shows completed in the resume? 

[Michael Polivan]

Just download them and for sure read the materials. Sometimes it does not work immediately, either wait up to 12 hours or retry with fresh browser session. For me it worked only after 3rd try.

[Kristi G_]

Hi Daniel,

For all milestones, once you have clicked Complete now, it will take you to the activity. Follow the instructions; download and read, complete the Success Navigator, watch videos, etc. After you have completed the action, the milestone will be marked as completed.

Michael is correct; if it doesn't happen immediately, you can refresh your screen, log out and back in, etc. Feel free to reach out to us at NowCreators@ServiceNow.com with any additional questions.

Regards,

Kristi Grace

Sr. Manager Now Creators

[Kristi G_]

Hi,

The job aid for tracking the foundation videos is now attached to the milestone. Look for "For more information, see our step-by-step guidance". If you see this on any other Now Creator milestone, click the link and it will open a job aid for that milestone.

Regards,

Kristi from the ServiceNow Now Creators team

[Kelly Logan]

Would be nice if those who had already completed foundations courses and demonstrated knowledge by completing CIS or similar certificates could get credit for this content.

[Reza Malek]

It doesn't give me an option to mark it as completed, even manually.

[vagicherla]

I noticed the same - Neither NOW Learning doesn't sync with SABA learning module (i.e. Learning Portal) nor allow to mark as complete manually.  

[Norberto R]

This may be of help- I notice the progress on the "Now Creator" workspace / portal, as this is part of the "Star" learning path to become an admin. Check your Now creator profile and Super badge workspace. 

Regards.

[Reza Malek]

Since it's not a credited course, it's not showing on Now Creator portal, there should be a place to make them as completed as it's mentioned in the attached pdf. 

[Kristi G_]

Hi,

The foundation videos are used as a milestone in Now Creators for the following roles: Administrator, Developer, Service Owner, and Business Process Analyst. The key is to ensure you are logged into Community and watch all 31 videos. The attached job aid is a way you can manually track the videos since most people don't watch in one sitting. 

As Katherine mentions in an earlier comment, the video set is informal and not tracked or assessed. It's not a credited course, just a reference for your own use (though we do recommend watching it before taking the System Administration course).

Regards,

Kristi

[Claudio Marango]

Very good for those who want to start a vision on the platform!

[IndianaJones]

Hi Daniel,

The same thing happened to me as I was earning my milestones. It usually took a few days after each milestone before it updated on my profile. If it takes longer than a week, I would reach out to support. 

[keimo]

Hi Kristi,

I'm working my way through the videos and was wondering if credit is received in Now Creators if I watch the videos in YouTube. I'm logged into the Community, but it's easier for me to view the content if I click on the 'Watch on youtube.com' link that directs me to the video.