SNAF Lab 5.2 Section 3 Issues

SethD
Giga Contributor

‎04-14-2025 06:30 PM

Hi Everyone,

I’m currently working on Lab 5.2: Add Pricing to the Infinity Catalog Item, specifically Section 3, in the SNAF course. During the step to I’m encountering an issue when trying to change the active status of the record. When I attempt to do so from the Active field the message " Making an draft item active is restricted" pops up. Additionally, the record has a triangle with an exclamation point. I'm not certain what to cross check, as I followed the previous steps exactly as published. 

Also, in step 13 there is a verification item ("Try It") that doesn't appear for me. I'm not certain what to do here since it's necessary for me to proceed. 

Any and all help would be appreciated. Thanks!

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 10:54 PM

HI @SethD 

 

https://www.servicenow.com/community/virtual-agent-forum/making-a-draft-item-active-is-restricted/m-...

 

https://www.servicenow.com/community/riseup-with-servicenow-forum/snow-administration-fundamentals-l...

 

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