Software Model Edition/Version condition Out of the box choices
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10-22-2024 02:32 AM
All,
We are using SAM Pro and are confused by a difference between Out Of the Box installation (OOTB) and the Support documentation. I hope some of you will have some knowledge on it.
In Software model fields (servicenow.com) ServiceNow provides 3 standard choices for selection in both the "Edition Condition" and "Version Condition" of the Software Model (cmdb_software_product_model). See the screenshot in "Documentation Version_Edition.jpg" or above link.
However in the OOTB installation of ServiceNow we do see a 4th choice --> "Is Empty".
See both screenshots in "Software model Version condition choices sequence OOTB" and "Form builder Version condition options OotB".
I would like to know if the choice "is empty" is OOTB and that the documentation is incorrect or that there is an not-OOTB choice added to the OOTB-installation.
All help is welcome.