SSO Bouncing Loop

Daniel Menter
Tera Contributor

‎07-26-2023 08:31 AM

When trying to log in to Now Learning I am getting stuck in an endless reroute loop trying to login to SSO.

I have tried to clear my browser cookies and cache and get the same loop.
I have tried to log in using incognito mode and get the same loop.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-27-2023 01:22 AM

Hi @Daniel Menter 

 

This is common issue, i saw in the last 2-3 days and unfortunate no solution found. May be you can drop an email to SN to log a case.

 

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

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Jim Poisson
ServiceNow Employee
ServiceNow Employee

‎07-30-2023 01:29 PM

Hey folks!  Just wanted to let everyone know that I messaged with Daniel to address his issue. The endless reroute loop while attempting to login is related to logging in with an account that was set to inactive. Obviously, that is not the experience we planned in this situation. You should expect to see a dialog with information on how to proceed. We are looking into why that dialog is not being shown and will correct that behavior.  If you're experiencing endless login loop, and you have another account you can login with, my guidance would be to try that other account. If need be use the working account to open a support case stating that you cannot login with the other account. Our support folks can address that for you.