Struck at creating a fav

[rajendrasrv]

Task Instructions:

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

unable to create a fav icon and rename even after pressing even after double click on incidents twice

[Nikhil Bajaj9]

Hi,

Right click on Banner Bar and see the create fav option:-

Click on it:-

Click on More and you will get screen:-

From here you can do it.

Regards,

Nikhil Bajaj

[Nikhil Bajaj9 · Accepted solution]

Can you please check my reply and if still it is not working - please share screenshot of the issue.