I am working on my capstone project for System Administrator Fundamentals. Task 3 requires building a flow for Strawberry sFone ordering from the Service Catalog.
When I just strictly follow the solution guide in the download files, I am able to duplicate the results when choosing to approve as "Bud Richman". However, to ensure that the flow works properly, I had David Loo request the item a second time and had Bud reject the request. What should happen is that David gets the email informing him of the rejection and the task is closed. That does not happen, and I think it is because the flow logic recommended in the task solution is incorrect.
In looking at the execution logs, I see that the flow is stuck at "Wait or Condition".
The Task 3 Solution file recommends: Approve when Anyone Approves (conditioned on "anyone" being the requestors manager)
This cause the request to get stuck when the manager rejects the request because that logic is not included. By changing the rule to Approve or Reject when Anyone approves or rejects (conditioned on "anyone" being the requestors manager), the flow is able to proceed whether the response is approval or rejection.
This fix does seem to work for me. Is my logic sound or am I missing something? If I am right and the official "Solution" needs fixed, how do I go about informing the Service Now team that creates these training solutions?
