Task 09: Remediate Duplicates

[CelinaC]

After my first unsuccessful attempt, I terminated the instance and restarted the lab twice.

When it failed again, I followed recommendations from the forum and repeated Tasks 1 and 3 after completing Task 09 once more. However, the validation still fails with the message:

"Did you execute the scheduled job for the Correctness scorecards to update the dashboard? Your results should match the graphic."

To troubleshoot, I verified the following:

• The Correctness scheduled job was executed after completing the de-duplication task

• The de-duplication task is in Closed Complete state

• Only one CI (OWA-SD-01) exists

• The CI contains the correct values:

  • Cost Center: Customer Support

  • Company: ACME Australia

  • Assigned to: Kyle Ferri

• CMDB Health Dashboard shows:

  • Correctness = 7%

  • 122 CIs evaluated

  • No non-compliant CIs found under Duplicate CIs

Despite this, the validation continues to fail.

Additionally, I noticed that the Compliance KPIs show  No data availabe. I understand these are not required for this task, but I wanted to confirm whether this could affect validation.

Could you please advise what might be missing or causing the validation to fail?

(See attached screenshots.)